Ordering & Delivery Information

How To Order

Ordering any of the products featured in the Online Shop is easy. Simply click and add your item to your shopping basket, and when you've finished adding everything that takes your fancy - proceed to the checkout.


Gift Service

 

Our products make perfect birthday and Christmas gifts for friends and family. And we’re more than happy to gift-wrap any of our products, on your behalf. Just let us know at the Checkout stage, and we’ll do the rest. We’ll even add a personalised card, so your special someone knows who the gift is from.

If you would like us to send the gift direct to the recipient, please add a note along with their address at the Checkout stage, or send us an email with any special requests.

Please note we can only dispatch to one address.

 


Payment

 

Our payments are all 100% protected and secure, and completed via the worldwide PayPal system. You can pay using your PayPal account, if you have one, or via any Credit or Debit Card using the PayPal system.

Please add your delivery address and contact number on the payments page.

 


Delivery

 

We aim to process your order within 7- 10 Working Days.Please allow up to 14 days for special requirements, custom-made items and some moulds.

If you would like your order sooner, please contact us either by phone or email and let us know your requirements.

Heavy and large items will be sent by courier and a signature will be required.

Light and smaller items will be sent by Royal Mail.

 


Returns & Refunds

 

We pride ourselves on impeccable customer service and 100% customer satisfaction. If there is a problem with your order, please contact us right away and we’ll deal with it as a priority - quickly and politely.

Please advise us of any damages, during transit, within 48 hours of receipt, so we can resolve it directly with the courier and get a replacement to you as soon as possible. We may ask you to send a photo of the damage item via email.

 

Our Contact Details

Frequently Asked Questions 

When do I get a refund once I have returned an item?

Once the products you wish to return have been received by us, a refund for the agreed amount will be actioned to the original method of payment. Please allow 31 days from return for this process to be completed. Please note postage costs are non- refundable.


Postage Costs

 

All items delivered to your door for only £4.95 (within the UK mainland only)

You can order as many items as you like and only pay one postage charge of £4.95 (within the UK mainland only).

 

Non-UK mainland and Isles:

Please email for a postage quote before purchasing.







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